Customer Success Engineer

Digital media, entertainment, and e-commerce brands are investing in AI, predictive analytics, and personalization technologies to offer a digital experience that is unique to each consumer. Contentwise is an industry pioneer in leveraging machine learning techniques to deliver bespoke digital customer experience for global brands such as Mediaset, SK Broadband, Sky, Telecom Argentina, and Telefonica.

ContentWise is a company of Moviri, a global software and professional services leader with long-standing relationships with hundreds of enterprise customers worldwide. Founded in 2000, Moviri is today a multinational technology group with offices in Milan, Boston, Los Angeles, and Singapore.

Job Description

As a Customer Success Engineer, you will work directly with the top players in the media industry on real-world massive TV & video entertainment platforms. The position will require you to be always on your toes and able to react to situations as they arise. A large portion of your time will be spent learning many new technologies and applying them in the context of a customer’s project. If you love machine learning, analytics and cloud technologies, enjoy working with technical teams, and you are an excellent, self-directed learner, this role might be for you!

Full-time position at the Milan/Padova Office.

Responsibilities

• Work with customers and solution architects to identify the key use cases to drive a personalized user experience and uplift the customers’ KPIs ;
• Work with customers in non-structured interactions to overcome technical obstacles, answering questions and proposing solutions on-the-fly;
• Research and test solutions including authoring modular code to adapt to customers’ systems and solve technical obstacles; 
• Learn new technologies very quickly and apply them in real-world, non-trivial situations;
• Carefully track customer requests, setting and meeting expectations around responses to those requests including regular communication of progress.

Job Requirements

• Master’s degree in Computer Science or related technical field, or equivalent practical experience; 
• Experience in writing software in one or more languages such as Java, Python, JavaScript, or similar;
• Experience in SQL and working with relational databases such as MySQL, Postgres, Oracle;
• Experience implementing, troubleshooting, and supporting the Unix/Linux operating system, Internet-based applications, and web servers;
• Proficiency in English, written and spoken.

What we look for:

Passion. Staying ahead of the curve, solving tough problems. That’s hard to do without a genuine passion for technology and conviction in your ideas. 

Curiosity. We aim to solve hard business problems, using the latest technology and research. Curiosity is key in providing a fresh perspective and generating new approaches. 

Drive. You will be asked to drive complex tasks from start to finish and carry your colleagues along, sometimes in areas where you have limited experience. 

Humbleness. No one is right 100% of the time. While we have internationally-recognized experts on our team, we like to stay humble, listen and learn.

What we offer:

Outstanding peers. We hire some of the most talented graduates from top universities and recognized industry experts with an impressive professional track record.

Professional growth. We offer technical and managerial growth paths across our group’s companies and promote based on performance, regardless of age or seniority.

Global opportunities. We are a global multinational, with offices in Italy, United States and Singapore and customers in 45+ countries across the world. 

Startup environment. With over 200 people and a 20-year history, we combine the youthfulness and agility of a startup with the solidity of an established company.

Cool workplace. We invest in dynamic working spaces, productivity software and digital tools to collaborate, share ideas and get things done.

Compensation & Benefits

• Competitive salary package.
• Yearly performance bonus.
• Per-diem allowance for out-of-office assignments.
• Meal vouchers.
• Welfare program to pay for public transportation, cinemas, gym, Amazon vouchers, and more.
• Integrative health insurance.
• Lenovo or MacBook Pro laptop and latest generation smartphone.
• Continuous learning and training: O’Reilly Safari library, professional certifications, meetups, conferences & tradeshows.
• Terrace beer happy hour every Friday.
• Annual offsite company meeting.